Sales Conditions

These Contract Conditions regulate the use of the online shop, whose legal responsible is Knxsimulator, S.L., henceforth, Knx simulator. These Conditions will be accepted by both parties without reservations, and may be modified at any time without previous notice. Thus, it will be the User’s responsibility to read them every time he/she makes a purchase, since the prevailing conditions at the time the contract is drawn up will be the ones that may be applicable.

Applicable regulation

This electronic contract is drawn up under Spanish law and specifically under statutory scheme imposed by Law 34/2002, July 11th, of Services of the Information Society and Electronic Commerce (LSSICE in Spanish) and by General Law 03/2014, 27th March, for the Protection of Consumers and Users (LGDCU in Spanish).

The electronic contract will not be filed by a third party and language support for its conclusion will be Spanish. These present general conditions can be stored and reproduced at any time by the user who purchases using the options of his/her Web browser, and must be accepted before the payment of the order.

User Account and Correction of Errors

In order to purchase online in this shop it is necessary to register by creating a “User Account”. You can register at any time by clicking on the corresponding link, or during the purchase process. Once registered, you will receive an email confirming that the process was successful and also a reminder with your access data.

From the account it is possible to purchase, check the history of orders, change the password, modify personal data, modify shipping and billing addresses, make comments, and other procedures and arrangements related to your purchase.

In addition, you can access your private account at any time in order to check personal information and addresses, and, if necessary, correct errors that may have existed when introducing data or updating these. Shipping and billing addresses can also be corrected or updated during the purchase process.

As User, you can unsubscribe at any moment, by sending an email from the address that is intended to be unsubscribed to the address, which will result in the cancellation of your personal data.

In any case, the creation and cancellation of a user account will be governed by what is established in the Privacy Policy.

Purchase process

Purchasing in Knx Simulator is easy and simple, you just have to take the following steps:

  • 1º.- Select the services that you wish to acquire among the ones offered by Knx Simulator. In each service, main characteristics and price are detailed. If you need more information, do not hesitate to ask us.
  • 2º.- Once you have selected the service which you wish to purchase, you must press on the “Purchase” button, so, immediately after that, the description of the service and its final price after having applied the corresponding discounts will be shown.
  • 3º.- Finally, to continue with your contract, you must press on the “Finish Purchase” button.
  • 4º.- In your next purchases, you will not have to introduce your data again, as they will be stored in your User Account.
  • 5º.- Lastly, you must accept these Sales Conditions and choose the payment method of your contract among those offered by Knx Simulator (see next section).
  • 6º.- Once the contract process has finished, you will be sent an email in a few minutes which will specify the data of this process. You can download the bill from your user profile in a few minutes later. If you do not receive this email in 24 hours, or if you notice any error in the data introduced, contact us by using any of the following means:
    • Calling to 965 035 635
    • By informing about it in the “Contact” section within this web
    • By writing to the email address
  • 7º.- The simulation time will start to count at the end of the payment process.

Besides, you can request a paper bill by contacting us, during the 15 following days after the purchase, and we will send it to you without additional cost.

Payment methods

Knx Simulator has several payment methods to facilitate the contract:

  • Debit or credit card

As follows, we specify the conditions for each of these payment methods.

  • Debit or credit card

Payment by credit or debit card is done through the BBVA secure payment gateway. By using this payment method, Knx Simulator never collects or manipulates any data of the customer in relation to his/her card number. Every data are directly processed by BBVA, so that Knx Simulator can offer more security, transparency and confidentiality during the transaction.

Currently accepted cards by the payment gateway are Visa, Mastercard and Maestro, as well as those included within 4B networks, 6000 and Servired networks. If you have any doubts, contact us and we will attend you to clarify any issues of your concern.

Prices, taxes and fees

Prices are shown in Euros. Knx Simulator is not obliged to provide services (even though confirmation has been sent) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by the customer as incorrect price.

Prices of Knx Simulator may vary, but possible changes (except what has been previously established) will not affect orders with respect to those which have already been sent the confirmation.

The following taxes will apply to the offered services on our web:

  • RRP of services provided to customers whose billing address is located in the Spanish Peninsula or Balearic Island includes VAT in any case.
  • RRP of services provided to customers whose billing address is located within EU countries, and being the customer a natural person (individual), includes VAT from the corresponding country of the service provider.
  • RRP of services provided to customers whose billing address is located within other EU countries, and being the customer a company or professional, does NOT include VAT in case of being registered in ROI (Spanish abbreviation for registration of intra-community transactions). Otherwise, the service price will include VAT of the service provider’s country.
  • RRP of services provided to customers whose billing address is located within the Canary Island, or Ceuta and Melilla, and, in general, any other country which is nor part of the EU, does NOT include VAT, since the operation is seen as an export. The indicated price in each service is that of the final price itself. Knx Simulator will not be responsible for SAD nor import charges and taxes (IPSI, i.e. Tax on Production, Services and Import; IGIC, i.e. General Indirect Canary Islands Tax), fees or tariffs which may be produced in the customs office of the country of destination, if it be the case.


It will not be possible to exercise the right of withdrawal on our service, as it is a digital product, when the first access (login) has been made from the downloadable software.

If the first access (login) has not been made and you wish to cancel the purchase, always sooner than the first 14 days after the purchase, you can send us by post or email the following document of withdrawal.

The refund of the purchase amount will be done once the status of the contract has been checked, by means of bank transfer to the bank account which will be indicated by the customer, in any case, sooner than 14 days after the reliable receipt of the withdrawal request. Expenses resulting from exercising right of withdrawal are at the expenses of the customer.

Conflict resolution

As required by the new EU law, we inform our users about the existence of a European platform of online contracts dispute resolution. Thus, for dispute resolution in terms of consumption (according to Art. 14.1 of Regulation (EU) No 524/2013), the European Commission offers and online dispute resolution platform, available at: